1. Who We Are
Pro Clean Commercials ("we", "us", "our") is a commercial and domestic cleaning company based in Dorset, UK. We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
For any data-related queries, contact us at megan@procleancommercials.co.uk or call 01202 931815.
2. What Data We Collect
We may collect the following personal information when you use our website or contact us:
- Your name, email address, and phone number
- Your business or property address
- Details about the services you enquire about
- Technical data such as IP address and browser type (via analytics)
3. How We Use Your Data
We use your personal data to:
- Respond to your enquiry or quote request
- Arrange and manage cleaning services
- Send you service-related communications
- Improve our website and services
We do not sell, rent, or share your data with third parties for marketing purposes.
4. Legal Basis for Processing
We process your data on the following legal grounds under UK GDPR:
- Contract: to fulfil a cleaning service agreement with you
- Legitimate interest: to respond to enquiries and improve our services
- Consent: where you have explicitly agreed, such as signing up for communications
5. Data Retention
We retain personal data only as long as necessary. Enquiry data is kept for up to 12 months. Client records are retained for up to 6 years in line with HMRC requirements. You may request deletion at any time.
6. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, email megan@procleancommercials.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
7. Third-Party Services
Our website may use Google Maps for location display. These third-party services have their own privacy policies and may collect data independently. We encourage you to review their policies.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The "last updated" date at the top of this page reflects the most recent revision. Continued use of our website constitutes acceptance of any changes.